Effective Date
January, 2020

 

WorkOptima (“WorkOptima”) is committed to protecting your privacy.

 

This Privacy Policy (“Policy”) applies to those who visit the Websites owned and operated by WorkOptima, as well as users of our Service(s). This Privacy Policy describes how WorkOptima collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which the Customer has engaged WorkOptima.

If you have questions or complaints regarding our privacy policy or practices, please contact us at support@workoptima.com

How Do We Collect, Use and Share Your Personal Information and Other Information?

We may collect the following personal information from you within the Websites:

Contact Information, such as name, email address and phone number;

Information about your business, such as company name, company size, business type

Other information such as End-user device models,

IP address,

Usage patterns are also captured by the Service(s).

 

We may use the personal information collected from within the Websites or when you use the Service(s) to:

Provide you with the Service(s)

Respond to customer service requests

Administer your account

Send you promotional and marketing communications

Respond to your questions and concerns

Send you communication from the Service(s).

Assess the needs of your business to determine or suggest suitable products

Send you requested product or service information

Facilitate your transactions with other users when you use our Service(s)

Understand the how, what, where and why the system is being used to make improvements or correct issues.

 

When you provide us with personal information we will only use this information for the specific reason for which it is provided.

 

Except as outlined in this Policy, your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise. We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our sub-contractors. Such sub-contractors may include third-party payment processors who process your credit card and other payment information for WorkOptima but are otherwise not permitted to store, retain or use such information. 

 

Retention of Personal Information

 

We retain Personal Data we process for as long as an Account is active or as needed to provide the Service(s). If you wish to terminate your Account or request that we no longer use Your Data, please contact us at support@WorkOptima.com. We will retain Your Data as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements. We delete all Your Data on the expiry of 30 days after the termination of your Account, except as otherwise prohibited by applicable law.

 

Processing Personal Information

 

We are the data processors and not the data controllers of the information on our platform. We store and process data, including personal information, in the United States, Canada and possibly in other countries through third parties that we use to operate and manage the Service(s). When you access or use our Websites or the Service(s), or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or End users to the processing and transfer of information in and to the United States and Canada and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

 

We do not own, control or direct the use of the information stored or processed on our platform, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by our customers or as required by law.

 

It shall be our customers’ responsibility to inform the End Users about and obtain necessary consent for any personal information that is collected through their use of the Service(s). As the processors of personal information on behalf of our customers, we follow their instructions with respect to the information they control to the extent consistent with the functionality of our Service(s). In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, personal information as more fully described under the section below entitled, “Protection of Information”.

 

Analytics

WorkOptima uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to the analytics provider. This information is then used to evaluate how users use WorkOptima, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Anonymized and aggregated information and analysis may be made public where desired by WorkOptima. Third party analytics software will not share your PII or associate your PII with any other data held by them.

 

Use of Cookies

 

When you use our Websites or Service(s), we may store some information on your computer or mobile device. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your device, not on the WorkOptima website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use Cookies, Local Shared Objects and Local Storage, such as HTML5to help you navigate the Websites and Service(s) as easily as possible, and to remember information about your current session or application state. You must enable cookies on your web browser to use the Service(s).

Please note that if you wish to turn off the cookies in your web browser or device, you might not be able to take advantage of many features of our Service(s).

WorkOptima customers have the responsibility to inform the individuals with whom they interact with via the help of the Service(s) about the cookies used by WorkOptima and by themselves and should obtain individuals’ consent, if necessary.

 

Clear Gifs and Log Files

 

We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

 

As is true of most websites and application services, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.

 

Links to Third Party Sites

 

Our Websites contain links to other websites that are not owned or controlled by WorkOptima. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.

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With Respect to using Google outbound email

WorkOptima utilizes your conffigured Gmail account exclusively for the purpose of sending outbound emails to your customers, utilizing your company domain. Should you not wish to utilize this feature, you may continue to employ the default outbound email address, admin@workoptima.com.  For clarity we exclusively use the configured Gmail account for the sending of emails. We do not ingest, store, process or otherwise utilize and Google account data.

 

Public Forums

 

Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@WorkOptima.com. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

 

Communications from the Websites

 

We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at support@WorkOptima.com.

 

We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.

 

Protection of Information

 

The Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

 

While there is no such thing as “perfect security” on the Internet, we take all reasonable steps to ensure the safety of your personal information. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorized access.

 

Additionally, you retain all rights of ownership to your personal data we collect. Except as set forth herein under sections elaborating on use of your personal information above and legal disclosure below we will not sell or share your personal data with any third parties or use your personal data to compete with you. Your privacy and the privacy of your users are of utmost importance to us. If you have questions about our security you can contact us at support@WorkOptima.com.

 

Corrections and Updates

 

Upon request WorkOptima will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at support@WorkOptima.com.
 

We allow users of the Service(s) or Website to access, update or modify their information themselves or by contacting us at support@WorkOptima.com. We seek to respond to requests for access or modification as soon as possible and within reasonable timeframe.

 

Children's Personal Information

 

WorkOptima does not knowingly collect any personal information from minors  under the age of 18. If you are under the age of 18, please do not submit any personal information through our Websites or Service(s).

 

Amendments

 

Amendments to this Policy will be posted to this URL and will be effective when posted. You should frequently visit this Policy to check for amendments. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

 

Legal Disclosure

 

We reserve the right to disclose your personal data as required by applicable law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us. Your personal data will also be shared between our Group Companies for the activities permitted under this Policy.

 

Restructuring

 

In the event WorkOptima goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via support@WorkOptima.com and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.

 

Contacting WorkOptima

If you have any questions about this privacy policy or your dealings with the WorkOptima, you can contact us at support@WorkOptima.com